Privacy Policy
TL;DR: ReelsGrab does not collect personal information, does not require login, and does not store your downloaded files. Your privacy is our default.
1. Introduction
Welcome to ReelsGrab ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read this document carefully.
By using ReelsGrab (reelsgrab.com), you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our service.
2. Information We Collect
ReelsGrab is designed to operate with minimal data collection. We do not require you to create an account or provide personal information to use our service.
We may automatically collect the following non-personal technical data when you visit our website:
- Browser type and version
- Operating system
- Referring website URL
- Pages visited and time spent on pages
- General geographic location (country/city level, not precise location)
- IP address (anonymized for analytics purposes)
We do NOT collect: your name, email address, Instagram credentials, or the content of the URLs you paste into our tool.
3. How We Use Your Information
The limited technical data we collect is used solely for the following purposes:
- To monitor and improve website performance and uptime
- To analyze aggregate traffic patterns and popular features
- To detect and prevent abuse, spam, or malicious activity
- To comply with legal obligations
We do not sell, rent, or trade your data to any third parties for marketing purposes.
4. Cookies and Tracking Technologies
ReelsGrab uses cookies and similar tracking technologies to enhance your experience on our website.
We use the following types of cookies:
- Essential Cookies: Required for the website to function properly. Cannot be disabled.
- Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). These are anonymized.
- Advertising Cookies: If display advertisements are shown on our site, our advertising partners (e.g., Google AdSense, Adsterra) may set cookies to deliver relevant ads.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of the website.
5. Third-Party Services
ReelsGrab may use third-party services that collect information independently. These services have their own privacy policies:
- Google Analytics — for website traffic analysis
- Google AdSense / Adsterra / PropellerAds — for displaying advertisements
- Cloudflare — for DDoS protection and CDN services
We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.
6. Downloaded Content
ReelsGrab does not host, store, or retain any media files (videos, photos, audio) that you download through our service.
The tool acts as a link resolver — it fetches a direct media URL from Instagram's servers and presents it to you. All media is served directly from Instagram's infrastructure.
We do not log which URLs you submit for processing or what files you download.
7. Data Retention
Because we do not collect personal information, there is no personal data to retain or delete.
Anonymized analytics data is retained for a maximum of 26 months before being automatically deleted.
Server access logs (which contain anonymized IP addresses) are retained for 30 days for security purposes.
8. Children's Privacy
ReelsGrab is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
9. Your Rights
Depending on your location, you may have the following rights regarding any personal data we hold:
- Right to access — request a copy of any data we hold about you
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data
- Right to object — object to how we process your data
- Right to data portability — receive your data in a machine-readable format
Since we do not collect personal information, most of these rights may not be applicable. However, you may contact us at privacy@reelsgrab.com with any concerns.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@reelsgrab.com
- Website: reelsgrab.com
- Response time: We aim to respond within 5 business days.